Policies

Please choose carefully as TTN Baby Warehouse Online does not give refunds . if you simply change your mind.

However, within the first 14 days of purchase, the product can be returned for a store credit or exchange, provided the following conditions are met:

Refunds and Exchanges

You must provide Proof of Purchase

If you wish to return an item because you have changed your mind, you need to provide the original receipt and do so within 14 days of the purchase date to obtain an exchange, or store credit, provided the item is in original condition as purchased, unused and including all packaging (internal and external) manuals & accessories. Unfortunately, if you do not have your receipt we are unable to accept returns. For hygiene reasons, some items cannot be returned even within the 14 days. We do not offer refunds for changing your mind, or for the product not doing what you want it to do.

TTN BABY WAREHOUSE reserves the right to:

Refuse a refund or exchange if the product has been damaged due to inappropriate use (deliberate damage, misuse or neglect)
Refuse a refund for free/bonus offers or items
Refuse a refund for damage caused by non domestic use
Clearance / discontinued items

We do not provide refunds, exchanges or store credits on discontinued or items that were reduced to clear, if you change your mind.

Repairs / Warranty Claims

We will repair your product at no charge if it displays a manufacturing fault within the warranty period. Proof of purchase will apply. Repairs due to non-manufacturing faults will be charged.

Your first point of call would be to contact TTN Baby Warehouse Head Office on (03) 50232229

If you believe an item is faulty, you will need to return the item to your nearest TTN Baby Warehouse store complete with instruction manuals and all accessories. We may need to send the item to the manufacturer for assessment to determine whether or not you are entitled to an exchange, refund or repair.

If the product has been assessed and is not faulty or has been damaged due to inappropriate use, deliberate damage, misuse or neglect, TTN Baby Warehouse has the right to refuse a repair or exchange.

Exchanges will be accepted via courier or post at the expense of the customer, or customers can exchange items instore with receipt of purchase.
We hope that you will be happy with your purchase, however if you have a query in relation to our service or products please email accounts@ttn.net.au and we will aim to respond to your inquiry within 48 hours.

Shipping

Delivery of goods will usually take between 5 – 10 working days. The time frame may vary according to the area the goods are being delivered to. This excludes goods that are currently out of stock. Out of stock items may take up to 6 weeks for delivery. We are unable to call customers prior to delivery so please provide accurate billing and/or shipping address details when placing an order. Incorrect information may cause a delay in processing your order. Address details enterred incorrectly at time of placing order will result in freight charge being passed onto customer.

When items are selected to be delivered, those items purchased from TtN Baby Warehouse are made pursuant to a shipping contract. This means that the risk of loss and title for such items pass to you upon delivery to the carrier.

Pricing

TtN Baby Warehouse online prices and offers may vary from in store prices.
These prices are subject to change without notice.
All pricing displayed on the Website is for online purchases only due to website specific sales and promotions.
These prices will only be available online and not at TtN Baby Warehouse retail store.
Prices are subject to change without notice. We are not liable to you or anyone else if errors occur in the information on this Web Site. Sale prices are not to be used in conjunction with any other offer.

Free Freight

When this promotion is offered.

Free Freight when you spend $100 or more is only available to items that are for sale and can be purchased on TtN Baby Warehouse online shopping website… Address details enterred incorrectly at time of placing order will result in freight charge being passed onto customer.

Disclaimer

This site is provided “as is” TtN Baby Warehouse makes no representations or warranties, with express or implied, of any kind with respect to products sold on the site. In no event shall totstoddlersnursery.com.au, or TtN Baby Warehouse, or its directors, officers, employees and representatives be liable for special, indirect, consequential or punitive damages related to the product sold.

All Terms and Conditions displayed on the TtN Baby Warehouse website are for online purchases only. These are not relevant at TtN Baby Warehouse Retail Stores.

General

We reserve the right to make changes to our site, policies and any terms and conditions of use at any time. We may, from time to time, change or add to this Web Site (including the Terms and Conditions) &/or the information, products and services without notice.
We are not liable to you or anyone else if errors occur in the information on this Web Site or if that information is not currently up-to-date.

TtN Baby Warehouse reserves the right to accept or reject your order for any reason, including, without limitation, the unavailability of any product, an error in the price or the product description posted on this web site, or an error in your order.

You may be able to access external third party websites by clicking on links we have provided. Tots Toddlers Nursery or TtN Baby Warehouse does not endorse, or approve of the operators of third party web sites, or the information, graphics and material on those websites. Third party websites are not subject to our privacy standards, policies and procedures.

Competitions

Any purchase regardless of the value at TtN Baby Warehouse online baby store in the calendar month will go into the draw to win the monthly prize nominated for that month of the competition by TtN Baby Warehouse. Entry is open to all Australian residents except for employees of TtN Baby Warehouse.

The competition will run every calendar month from the 1st day to the last day of the month.

Judges’ decision is final in relation to any aspect of the competition and no correspondence will be entered into.

Prizes are not transferable or exchangeable and cannot be taken in cash.

Winner is drawn at random from each current month of entries..

The winner will be notified within 7 days by email or phone to arrange delivery of the prize.

TtN Baby Warehouse will incur the freight cost delivered to an address in Australia only.

The winner agrees to have their name and state displayed in the Competition page of the TtN Baby Warehouse website..

By entering this competition you agree to abide by these Terms and Conditions.